Privacy Policy
At Gloom Detail, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, gloomdetail.ca, and interact with our services concerning premium automotive detailing. We encourage you to read this Privacy Policy carefully.
Information We Collect
We may collect personal information from you in a variety of ways when you engage with our site, including, but not limited to, when you schedule an appointment, request a quote, subscribe to our newsletter, respond to a survey, or fill out a form. The types of personal information we may collect include:
- Personal Identification Information: This may include your name, email address, phone number, and mailing address.
- Vehicle Information: Details about your vehicle (make, model, year, license plate if provided) relevant to the detailing services you are requesting.
- Payment Information: When you make a payment for our services, we use third-party payment processors. We do not directly store your credit card details; these are handled securely by our integrated payment partners.
- Usage Data: Information about how you access and use our website. This may include your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information.
How We Use Your Information
Gloom Detail uses the collected data for various purposes, including:
- To provide and maintain our detailing services.
- To process your appointments, quotes, and transactions.
- To send you service-related communications, such as appointment confirmations, reminders, and updates.
- To respond to your inquiries, comments, or requests.
- To improve and personalize your experience on our website.
- To understand and analyze how you use our services and website.
- To detect, prevent, and address technical issues.
- To send you promotional offers and newsletters, if you have opted in to receive them.
- To fulfill our legal obligations.
Disclosure of Your Information
We may disclose your personal information in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR & Other Laws)
Depending on your location, you may have the following data protection rights concerning your personal information:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent – Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.
Links to Other Sites
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Gloom Detail
- 2880 Bloor Street West, Suite 305
- Toronto, Ontario, M8X 1B8
- Canada